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New Voice and Data System w/ Wireless

Service Date
In service since 2007.

Medical Practice.

Clearwater, close to Morton Plant hospital.

The customer had a vintage TIE Communications Key System (circa 1980).  They use dialup Internet access (via Juno) for batch claims processing.  The practice is expanding to include additional doctors and multiple inbound trunk groups.

Installed a brand new, out-of-the-box, NEC hybrid Key System/PBX.  Brought in Knology to do the analog lines, data, and TV for the waiting room.  Installed a HIPAA-compliant wireless access point to support mobile laptops.  Worked with UHC claims software to use a dedicated LAN connection versus dialup.

Their common fax line was a shared line appearance on their old phone system, and was also shared with the modem for dialup.  Reconfigured the system such that it is now used for FAX purposes only, with no share appearance on the phone system.

(1) PC environment is a mixture of both Mac and PC laptops and desktops.
(2) Knology installed the system with two Telephone Adapter boxes, one which had excessive ring voltage (caused other lines to ring also on PBX).
(3) BrightHouse doesn't do business systems (at this time).